Frequently Asked Questions

How can I contact Comfio?

You can contact our customer support team at info@comfio.co.

Please include your order number when contacting us about an existing order so we can assist you more quickly.

Do you ship worldwide?

Yes! Comfio ships to many countries worldwide. 

Please note that delivery times may vary depending on your location, local courier services and customs processing.

Where are orders shipped from?

Orders are shipped from our fulfilment partners and logistics facilities based on product availability and destination.

How long does delivery take?

Estimated delivery time is typically 7–15 business days.

Delivery times may vary depending on your location, local courier services, customs processing, and seasonal demand.

How long does order processing take?

Please allow approximately 1–3 business days for your order to be processed before dispatch.

Orders are generally processed from Monday to Friday, excluding public holidays.

During busy periods, promotions or holiday seasons, processing may take slightly longer.

Can I change or cancel my order?

We aim to process orders as quickly as possible, so any change or cancellation request must be submitted within 12 hours of placing your order.

After this period, your order may already be processing or on its way, so we may be unable to make changes or cancel it.

Please contact us at info@comfio.co with your order number as soon as possible. If your order has already been dispatched, you may request a return after receiving it in accordance with our Refund Policy.

How can I track my order?

Once your order has been shipped, you'll receive a confirmation email containing your tracking information.

Please allow a few days for tracking updates to appear after dispatch.

What happens if my order does not arrive?

If your order has not arrived within the estimated delivery period, please contact us at info@comfio.co with your order number.

Our team will investigate and help resolve the issue.

Will I need to pay customs duties or import charges?

Any applicable delivery charges, taxes or duties will depend on your destination and the way your order is fulfilled.

For UK orders, we aim to make all charges clear during checkout. Customers will not normally be asked to pay unexpected charges unless stated otherwise before purchase.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

Is it safe to order from Comfio?

Yes.

All payments are processed securely through trusted payment providers, and our website uses encrypted connections to help protect your personal and payment information.

What is your return policy?

We offer a 30-Day Money-Back Guarantee.

If you're not satisfied with your purchase, please contact us within 30 days of receiving your order and we'll guide you through the return process.

Please review our Refund Policy for full details.

How do I return an item?

To request a return, email info@comfio.co with:

• Your order number
• The reason for your return

Please do not send items back without contacting us first, as we need to provide the correct return instructions.

What should I do if my item arrives damaged, defective or incorrect?

Please contact us as soon as possible at info@comfio.co.

Include:

• Your order number

• A description of the issue

• Clear photographs or a short video showing the problem

• A photograph of the packaging and shipping label, where relevant

We will review the information and work to resolve the issue as quickly as possible.